I’m frequently scared by customers at my work

DEAR MISS MANNERS: I work at a grocery where customers are constantly startling me or becoming angry at me. I have noticed that customers do not know how to make their presence known.

If they approach from out of my line of vision, many will tap my shoulder or grab my wrist, causing me to scream.

Others come alongside me and begin talking. While I may hear them, I assume they are on their phone. It may take a few seconds for me to catch a couple of words that make me aware they need my help.

When I am on a ladder stocking upper shelves, customers knock into my ladder trying to squeeze a 19-inch cart through a 15-inch opening. Others prefer to reach under and around me to get to an item they want.

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